Yes! A rental agreement and liability waiver must be signed before setup.

The renter is responsible for supervising the inflatable, following safety rules, and ensuring the equipment is used properly during the rental period.

Yes. Cancellations and rescheduling are handled according to our booking policy. Contact us as soon as possible if your plans change.

We offer a variety of inflatables including bounce houses, combo units, water slides, and interactive inflatables. Our inventory is designed to fit different event sizes, age groups, and celebration styles.

Cloud Castles services select local areas for delivery and setup. If your event is outside our standard service zone, an additional delivery fee may apply.

You will need a flat, open space, access to a power outlet within reach of the setup area, and a water source if renting a water unit.

We recommend booking at least 1 to 2 weeks in advance, especially for weekends, holidays, and peak event seasons. Early booking helps ensure the inflatable you want is available.

Your rental includes delivery, setup, safety inspection, takedown, and cleaning of the inflatable. We aim to make the process simple and stress-free from start to finish.

Yes! A deposit is required to secure your reservation. The remaining balance must be paid according to the terms of your booking.

We accept major electronic payment methods. Exact payment options can be listed on your booking page or confirmed during checkout.

We offer flexible rental options including 4-hour rentals, 6-hour rentals, and full-day rentals. Rental length may vary depending on the package selected.

We typically arrive before your event begins to complete setup and inspection. Pickup is scheduled after your rental period ends.

Yes! An adult must be present at both delivery and pickup to confirm setup location, safety instructions, and equipment condition.

Yes! We can often set up on grass, concrete, pavement, or indoors depending on the inflatable and space requirements. Grass is usually preferred for the safest anchoring.

Safety comes first. Inflatables should not be used during heavy rain, lightning, or strong winds. If unsafe weather is expected, we will work with you on rescheduling based on our weather policy.

Yes! All inflatables are cleaned, sanitized, and inspected between rentals to help ensure a safe and enjoyable experience.

Yes! Our units are inspected before setup, secured properly, and provided with safety guidelines. Adult supervision is required at all times during use.

For safety, no shoes, food, drinks, sharp objects, or rough play are allowed inside the inflatable. Users should follow all posted rules and remain within age and weight recommendations.

Capacity depends on the inflatable. Each unit has its own recommended occupancy and weight limits, which will be shared before or during setup.

Some inflatables may be suitable for older children, teens, or adults, depending on the unit. Contact us to ask about adult-friendly options.

Delivery may be included within our standard service area. Locations outside that range may require an additional delivery fee.

Please let us know in advance if there are gates, stairs, narrow walkways, slopes, or other access limitations. This helps us confirm whether setup is possible.

Yes! A standard electrical outlet is usually required for the blower. If power is not available, a generator may be available as an add-on.

If power is lost, the inflatable will begin to deflate. All participants should exit immediately until power is restored and the unit is fully reinflated.

Yes! We provide rentals for birthday parties, school events, religious functions, community events, vendor events, and more.

Yes! Depending on availability, add-ons may include tables, chairs, concession machines, generators, and other party extras.

Rental extensions may be available depending on our schedule. Additional fees may apply.